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Quick Thoughts - July 2009

27 July 2009 No Comment

People Learn Better When They Also Teach
People who are expected to teach what they’re learning pay more attention and learn more than others without that expectation. When you’re training employees let them know that they will be training their colleagues. Everyone will get more benefits from the education. Instilling the idea that everyone in your company learns and teaches is a powerful culture driver.

Some Points That Make Feedback More Effective
1. Focus on business outcomes, not personalities
2. Address specific behaviours and use examples
3. Discuss the impact of those behaviours
4. Tell them explicitly what you want them to do differently
5. Follow up to check progress and make adjustments

Commoditize Your Customers
Continually adding value to your products and driving the benefit / cost ratio higher makes it easier for your customers to adopt your solutions and more likely to become and remain customers. By adding more expertise into your products you make it possible for prospects with less to easily become customers thereby increasing the size of your addressable market. Not just feature bloat, this is constant improvement with simplicity maintained by increasing modularization.

Look Inside For Effective Hiring
Most hiring processes emphasize attitudes or skill sets and focus exclusively on the candidate. Better performance from a new hire is also greatly affected by the hiring manager’s self awareness. A manager’s people skills are more accurately assessed by knowledgeable observers, e.g. colleagues within the firm. Use an assessment tool to objectively help the hiring manager understand the candidate’s style and identify any gaps or misalignments.

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